The Care Quality Commission
  • Doctor
  • GP practice

Gladstone Surgery

Overall: Good read more about inspection ratings

Chess Medical Centre, 260-290 Berkhampstead Road, Chesham, Buckinghamshire, HP5 3EZ (01494) 782884

Provided and run by:
Gladstone Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Gladstone Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Gladstone Surgery, you can give feedback on this service.

5 July 2019

During an annual regulatory review

We reviewed the information available to us about Gladstone Surgery on 5 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Gladstone Surgery on 1 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • Feedback from patients about their care was consistently positive.

  • The practice had an active and supportive patient participation group. Improvement suggestions from this group had been implemented and changes made to the way it delivered services as a consequence of this feedback. For example, an amendment of the number of on-line appointments that could be pre-booked.

  • The practice was located within a modern, spacious fully accessible medical centre and was well equipped to treat patients and meet their needs.

  • The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.

  • The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision was regularly reviewed and discussed with staff.

  • We found there was good staff morale in the practice, with high levels of team spirit and motivation. There was a strong learning culture evident in the practice. This came across clearly through discussions with staff members.

  • The practice had clear, strong and visible clinical and managerial leadership and supporting governance arrangements.

We saw several areas of outstanding practice including:

  • The practice had recognised that carer’s health often takes second best, or neglected and was offering designated clinics for carers. Of the 118 carers, all had been contacted and an appointment at the carers clinic offered. At the time of the inspection, 33 carers (28%) had attended a carers clinic which included a session with the local carers charity.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice