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University Medical Centre Good

Inspection Summary

Overall summary & rating


Updated 30 January 2020

We carried out an announced focused inspection at University Medical Centre on 7 November 2019 as part of our inspection programme.

We carried out an inspection of this service following our annual review of the information available to us including that provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: Effective and Well Led; and all patient population groups except Older People.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe - Good
  • Caring - Good
  • Responsive - Good

and for the Older People population group – Good.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups inspected.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

At the last inspection in 2016 we found areas where the provider should make improvements including with regard to health and safety audit actions; staff HR records; and emergency equipment and medicines.

At this inspection, we found that the provider had satisfactorily addressed these areas.

Whilst we found no breaches of regulations at this inspection, the provider should:

  • Review arrangements for quality improvement, including clinical audits. We saw only one audit had a second audit cycle completed in order to assess the benefits of changes made from the first audit.
  • Continue to focus on arrangements to improve the uptake of cervical cancer screening for eligible patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable