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Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Dr Tun & Partners on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Tun & Partners, you can give feedback on this service.

Review carried out on 26 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr Tun & Partners on 26 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 31/10/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Dr Tun & Partners for one area within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 19 November 2014. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, staffing was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines:

  • The practice did not follow current guidance when prescribing hypnotic medicines and did not have systems in place to appropriately prescribe and use hypnotic medication.

The practice has submitted to CQC, a range of documents which demonstrate they are now meeting the requirements of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 19th November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected Dr Ninan and Partners on 19 November 2014 as part of our new comprehensive inspection programme.

We reviewed information provided to us leading up to the inspection and spent nine hours at the main surgery and branch surgery, speaking to nine members of staff, six patients and reviewed 42 comment cards which patients had completed leading up to the inspection. From all the evidence gathered during the inspection process we have rated the practice as good.

During our inspection the comments from patients were positive about the care and treatment they received.

Feedback included individual praise of staff for their care and kindness and going the extra mile.

Our key findings were as follows:

  • Patients said they were treated with compassion, dignity and respect and they were involved in care and treatment decisions.
  • Majority of patients reported good access to the practice and a named GP and continuity of care, with urgent appointments available the same day.
  • Staff understand their responsibilities to raise concerns, and report incidents.
  • The practice is clean and well maintained.
  • There are a range of qualified staff to meet patients’ needs and keep them safe.
  • The practice works with other health and social care providers to achieve the best outcomes for patients.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

The practice did not follow current guidance when prescribing hypnotic medicines and did not have systems in place to appropriately prescribe and use hypnotic medication.

In addition the provider should:

  • The practice did not have policy and procedures in place for staff to ensure they take appropriate action where people did not have the capacity to consent in line with the Mental Capacity Act 2005.
  • 57.8% of patients experiencing poor mental health had a care plan in place, however this was 28.1% below the national average.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 12 November 2013

During a routine inspection

We spoke with five patients, two of which were members of the patient participation group and ten staff. These staff members included receptionists, administrators, nurses and a general practitioner (GP).

Patients spoke positively about the practice and the care and treatment they received. Patients told us �I�ve been a patient here over 40 years and my family. We never have any problems, I think they are brilliant.� �You can ask the GP anything. The door is always closed when you speak to them�; �the nurse is very good, she talks everything through with you� and �they are very good here they always treat us with respect and dignity.�

The practice provided patients with information about the services available through their website, leaflets and information on display in the reception area.

We found that systems and information was in place to enable staff to report any concerns relating to vulnerable adults and children at risk.

The practice had a range of policies and procedures in place for staff to access, which supported the safe running of the service. We saw that regular audits took place to enable staff to measure the quality of the service that patients receive.