Whiteparish Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people's health, including those in the last 12 months of life and those with caring responsibilities. They supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity. People could also access support from a social prescriber following referral by a GP, helping them connect with local services, groups and activities.

Information was available to support healthier lifestyles, including posters promoting weight management programmes and screening opportunities. Additional health promotion leaflets were available within the social prescriber's room. A blood pressure monitor, weighing scales and height measurement equipment were available in the waiting area and linked directly to the clinical system. Staff explained that a failsafe process was in place to alert reception staff when readings fell outside set parameters, enabling people to be contacted and offered appropriate follow-up where required.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. Effective systems were in place to ensure invitations for immunisations, screening and reviews were sent appropriately and in a timely manner, with arrangements to follow up missed appointments for health checks and immunisations. While the cervical screening data available to CQC for the 2024 reporting period showed the service did not meet the 80% national target for those eligible aged 25-49 years, with an uptake of 75.1%, it met the national target for those eligible aged 50-64 years, with an uptake of 80.2%. During the assessment, we saw evidence that steps had been taken to improve uptake since this reporting period, including promoting awareness of cervical screening, encouraging eligible patients to attend and implementing follow-up processes. The service confirmed a slight increase in uptake had been achieved as a result of these actions and that cervical screening uptake continued to be monitored to support ongoing improvement.

The service used a programme of clinical audits, re-audits and quality improvement projects to monitor outcomes, identify areas for improvement and drive changes in practice. Audits reviewed areas including prescribing, asthma management, long-term condition monitoring and medicines optimisation. Where improvements were identified, the service took action to strengthen prescribing processes, develop policies and guidance, improve documentation, enhance recall and monitoring systems, and introduce patient education and reminder processes. Audit findings were used to inform clinical practice, improve prescribing safety, reduce medicines waste and strengthen monitoring arrangements. This demonstrated that the service used audit activity to monitor the quality and effectiveness of care and take action to improve outcomes for people using the service.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.