Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Carrington House Surgery on 16 June 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Carrington House Surgery on our website at www.cqc.org.uk.
This inspection was an announced desk-based review carried out on 20 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as Good.
Our key findings were as follows:
- New protocols had been put in place to ensure any concerns regarding medicine fridge temperatures were dealt with immediately and in accordance with the cold chain policy.
- Staff appraisals had been brought up to date.
- Engagement and communication with staff in the practice across different staff groups had been improved.
- The practice continued to offer support to the patient participation group to ensure it met the needs of registered patients and the practice.
- A hearing loop had been installed in the practice to assist patients who use hearing aids.
- Efforts had been made to identify more patients as carers.
However, there were also areas of practice where the provider should consider improvements.
- Continue work to identify more patients as carers.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice