We carried out a review of the data available to us about Dr Reidy & Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dr Reidy & Partners, you can give feedback on this service.
In May 2016 we found concerns related to governance arrangements and supporting processes during a comprehensive inspection of Dr Reidy & Partners, more commonly known as Desborough and Hazlemere Surgery in High Wycombe, Buckinghamshire. Following the inspection the provider sent us an action plan detailing how they would improve the areas of concern.
On the previous inspection in May 2016, we found one breach of the regulation relating to good governance. The full comprehensive report on the May 2016 inspection can be found by selecting the ‘all reports’ link for Dr Reidy & Partners on our website at www.cqc.org.uk.
We carried out a follow up inspection of the practice on 8 February 2017 to ensure these changes had been implemented and that the service was meeting the requirements of the regulations.
The ratings for the practice have been updated to reflect our findings following the improvements made since our last inspection and the practice is now meeting the regulation that had previously been breached.
Specifically the practice was:
The practice had taken full heed of the findings of the inspection undertaken in May 2016 and is now rated good for the provision of safe, effective, caring, responsive and well led services. All six population groups have also been re-rated following these improvements and are also rated as good.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Reidy & Partners on 16 May, 2016. Overall the practice is rated as requires improvement. Specifically it is rated good for provision of caring, and responsive services. However, the provision of safe, effective and well led services require improvement.
Our key findings across all the areas we inspected were as follows:
Information about services was available in a number of languages, and the practice was responsive to the high number of its patients who did not have English a first language.
The areas where the provider must make improvements are:
Review and improve governance processes and procedures. For example: ensure that patients prescribed high risk medicines have their treatment reviewed within the appropriate timescale.
Ensure staff training records and staff training is kept up to date. For example, in child safeguarding and health and safety.
In addition, the provider should:
Undertake work to identify more patients as carers, and review its carers’ list regularly.
Review and update policies, procedures and guidance.
Chief Inspector of General Practice
Patients told us they experienced safe and appropriate care. Patients were happy with the service they received from their doctor and other staff at the practice. Comments included 'The staff are excellent', 'The reception staff are very helpful', 'My GP is very professional, he is very thorough and explains everything really well' and 'I could not fault the staff here, they are dedicated and provide a good service.'
We found patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
We found the practice had effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.
Patients we spoke with did not express any concern about the care and treatment they had received. They told us they knew how to make a complaint. One patient told us 'If I was unhappy or had any concerns I would speak to the reception staff or ask for the manager.' Another patient said 'I have never had the need to complain, but I know all the information is available of the complaints leaflet.'