We carried out a review of the data available to us about Portchester Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Portchester Practice, you can give feedback on this service.
We carried out a focused follow up inspection of Portchester Practice on the 11 October 2016. This inspection was performed to check on the progress of actions taken following an inspection we made on 18 December 2014. These included;
A lack of systems for regular appraisal and training of staff
Poor infection control policy and systems to monitor infection control procedures, the quality of the environmental cleaning and not having a policy for the management, testing and investigation of Legionella
A lack of effective mechanisms in place to seek feedback from staff and to respond to feedback gained.
Following the inspection in December 2014 the provider sent us an action plan which detailed the steps they would take to meet their breaches of regulation. During our latest inspection on 11 October 2016 we found the provider had made the necessary improvements in delivering safe, effective and well led services.
This report covers our findings in relation to the requirements and should be read in conjunction with the comprehensive inspection report published on 16 April 2015. This can be done by selecting the 'all reports' link for Portchester Practice on our website at www.cqc.org.uk
Our key findings across the areas we inspected in this focused follow up inspection were as follows:
The practice was visibly clean and tidy. This included the reception and waiting areas, treatment and consultation rooms and toilet facilities. Written cleaning schedules were in place and were being followed.
There was an up to date infection control policy and systems were in place to monitor infection control procedures and the quality of environmental cleaning, together with a policy for the management, testing and investigation of Legionella (water quality checks).
The practice had ensured that a system of regular appraisals had been completed. Future appraisals had been planned. Personal development plans were in place for all staff.
Staff had the skills, knowledge and experience to deliver effective care and treatment. The practice now had an overview of training which specified what training staff had received or required.
There were mechanisms in place to seek feedback from staff and this feedback had been positively received and responded to. For example, the introduction of monthly staff meetings and the attendance of a GP partner at every staff meeting.
Regular meetings were held to address maintenance, cleaning and facilities management issues between the practice and the building’s lease owner, NHS England.
Chief Inspector of General Practice
This was a comprehensive inspection of Portchester Practice and was carried out on 18 December 2014.
We have rated the practice as requires improvement overall. Specifically, we found the practice required improvement for providing safe, effective, well led services. The practice was good for providing a responsive and caring service.
Patients were positive about the services they had received from the practice. The practice provided caring and sympathetic, patient-centred care. Policies and procedures were in place for reporting concerns in relation to both adult and child protection issues. The practice was a training practice for student GP registrars.
Our key findings were as follows:
The areas where the provider must make improvements are:
Chief Inspector of General Practice