Archived: Albert Street Medical Centre

We spoke with seven staff, the registered provider and two community health professionals who had worked in collaboration with the practice. The community teams we spoke with identified that practice staff and GP partners had worked with them to meet patients' needs.

We found that good communication and referral pathways existed between the practice and other healthcare professionals. However, we noted that further development was required in building relationships between the practice and the community health teams. Patients told us that their GP had supported them throughout the referral process. We saw that patients had been involved in making decisions about their care and treatment and forums existed to encourage patients to air their views.

Systems and guidance were in place to protect children. Staff were able to identify what to do should a child safeguarding event take place. There were no systems in place to protect vulnerable adults and staff had not received training in the safeguarding of vulnerable adults.

We saw systems in place to assess and monitor complaints at the practice. We also looked at how patients' records had been stored and noted that some of the records storage arrangements were not secure.