We carried out a review of the data available to us about The Koh Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Koh Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection 2 December 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at The Koh Practice on 16 November 2017. This was as part of our inspection programme and also to follow up on outstanding issues from the previous inspection.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Action had been taken in regard to outstanding issues from the previous inspection. This included the management of vaccines and improvement to governance of the practice.
The practice had very good patient satisfaction survey results.
The areas where the provider should make improvements are:
Introduce a patient participation group.
Complete an annual infection and prevention control audit and provide additional training for the infection control lead.
Maintain more detail records for incident reporting.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Koh practice on 2 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The area where the provider should make improvement is:
Governance systems and process are be developed further to monitor and assess the whole service in relation to risk and improvement. This includes quality assurance of internal processes including checking of emergency medicines and the safe storage of vaccines.
All staff who chaperone are to be trained and have an up to date Disclosure and Barring Service (DBS) checks.
There should better recording of significant events that detail action taken and lessons learned.
Staff should receive annual appraisal.
Chief Inspector of General Practice