Mediwell Clinic

Updated 8 February 2022

The Mediwell Clinic is located at 1a Lansdowne Road, London, N17 0LL, in the London borough of Haringey. The service Is an independent health consulting doctor, the service does not see NHS patients.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: surgical procedures, family planning, treatment of disease, disorder or injury, and diagnostic and screening procedures.

The service is primarily a GP service for patients attending for one off illnesses. The service does not provide services for the management of long-term conditions such as diabetes and hypertension. Outside of standard GP services, the service has onsite dermatology, cardiology, urology and gastroenterology services.

The provider primarily provides services to patients who speak Turkish as a first language, although there is also a significant proportion of patients who speak English as a first language.

The service is open seven days per week. It is open on Monday to Saturday from nine am until seven pm, and Sundays from ten am until four pm. The service does not formally provide a service outside of these hours. The team consists eight doctors, two health care assistants and eight managerial, administrative and reception staff.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 8 February 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Mediwell Clinic on 25 January 2022. This was the first CQC inspection of this location under the current CQC inspection methodology, the service having registered with CQC in November 2018. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

An operations lead for the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Ensure that monitoring mechanisms are in place to review the completion of all staff training.
• Ensure that prescribing is included in the service’s audits.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care