Archived: Dr CSK Singh & Dr. M.B. Kelman's Practice Also known as North Wingfield Medical Centre

At the time of that inspection people told us they were happy with the care they received and felt safe at North Wingfield Medical Centre. One person said 'I trust all of the staff here, especially the Doctors.' During this inspection we found that the provider had effective systems in place to protect people who use the service from abuse and the risk of harm.

At the time of our last inspection we found that the provider did not have effective systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. We also found that tests of electrical equipment were not regularly carried out. During this inspection we saw that the provider had appropriate risk assessments in place to minimise risk of harm and that all electrical equipment was maintained and in good order.

We found that patients were involved in their care and treatment which was provided in a way intended to ensure their safety and welfare.

Patients who used the service were protected from the risk of abuse and patients we spoke with told us they trusted the GPs and nurses caring for them and felt safe receiving support from all of the staff at the practice. However we found that the practice did not have up to date policies in place for the protection of children and vulnerable adults.

Staff received appropriate professional development including appraisals and training.

The practice carried out a range of audits to monitor the quality of the service and to learn from any mistakes made. There was a Patient Participation Group at the practice and they were involved in assessing the quality of care patients received. However we found that there were not always arrangements in place to protect the health, safety and welfare of patients, staff and visitors to the practice.