Updated 18 August 2025
Date of Assessment: 3 September 2025 to 8 September 2025. Bredon Hill Surgery is a GP practice and delivers service to approximately 5,500 patients under a contract held with NHS England. The National General Practice Profiles states the practice population is 98% White and 2% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led.
The practice had a good learning culture and people could raise concerns. The facilities and equipment met the needs of people and were clean and well-maintained. Staff felt supported and told us they felt listened to. There was an active patient participation group (PPG) who worked in partnership with the service to drive improvements. People were respected, valued as individuals and treated with kindness, empathy and compassion. Staff protected people’s privacy and dignity. People were supported in making choices about their care and treatment. Leaders were visible, knowledgeable and provided support, showing a strong commitment to helping staff develop in their roles. Leaders understood the importance of staff wellbeing. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.