There was a single doctor working at the time of our inspection and we were only able to speak with three patients. They were generally pleased with the service they received at the practice. One patient described one of the doctors as, 'Brilliant'. We saw that the provider had policies and procedures in place to help protect patients' privacy and dignity. The staff we spoke with were familiar with the procedures. None of the patients we spoke with had any concerns in this area.
We found that care and treatment was planned and delivered in a way that met patients' needs and protected their rights. Patients told us that they were able to be involved in decisions about their treatment.
The provider did not have suitable arrangements in place to ensure patients were not placed at risk of cross infection.
We were not satisfied that the provider made all the appropriate checks on staff before their full employment started to ensure that they were of good character. We were also not satisfied that the provider had suitable arrangements in place to ensure that staff received appropriate training, supervision and appraisal.