The Care Quality Commission
  • Doctor
  • GP practice

Woodbridge Medical Centre

Overall: Good read more about inspection ratings

Jubilee Gardens Health Centre, Jubilee Gardens, Southall, Middlesex, UB1 2TJ (020) 3313 7870

Provided and run by:
Woodbridge Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Woodbridge Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Woodbridge Medical Centre, you can give feedback on this service.

15 October 2019

During an annual regulatory review

We reviewed the information available to us about Woodbridge Medical Centre on 15 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodbridge Medical Centre on 1 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available although it was not prominently displayed in the waiting area for patients to view.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Ensure an anaphylaxis kit is available in the practice nurse’s room when giving vaccines.

  • Provide easily accessible instructions on the procedure to take if the vaccine fridge goes out of range.

  • Ensure notices for support groups and organisations and information on the complaints procedure is displayed prominently in the practice waiting room on the first floor for patients to view in addition to the community waiting area on the ground floor.

  • Develop a programme of clinical audit to ensure outcomes for patients are maintained and improved.

  • Develop a formal strategy to deliver the practice vision.

  • Ensure all clinical staff have an adequate understanding of the Mental Capacity Act 2005.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice