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Inspection carried out on 27 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 27 February 2015. The inspection was a comprehensive inspection.

The overall rating for this service is good. We found the practice to be good in the effective, caring and well-led domains and good in the safe and responsive domains. We found the practice worked effectively to provide good care to older people, people with long term conditions and people in vulnerable circumstances, families, children and young people, working age people and people experiencing poor mental health

Our key findings were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
  • The practice had a patient participation group that took an active role in developing and improving patient services.
  • The practice could demonstrate improved outcomes for patients through the use of a range of clinical audits.
  • The partners provided strong and clear leadership which had led to a committed and motivated staff group.
  • The practice was responsive to its different patient groups and patients were overwhelmingly satisfied with the service they received.
  • The results from the practice satisfaction survey showed that 92% of patients said they were very satisfied with the care they received

Outstanding Practice - 

The practice offered an endoscopy service to its' patients that reduced waiting time for patients and quicker referral to secondary care if required. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone. The evidence tables published alongside our inspection reports from April 2018 onwards replace the information contained in these files.