The Care Quality Commission
  • Doctor
  • GP practice

Knowsley Medical Centre

Overall: Good read more about inspection ratings

9-11 Knowsley Street, Bury, Greater Manchester, BL9 0ST (0161) 764 1217

Provided and run by:
Knowsley Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Knowsley Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Knowsley Medical Centre, you can give feedback on this service.

17 April 2019

During an annual regulatory review

We reviewed the information available to us about Knowsley Medical Centre on 17 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17/11/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

This is a focused inspection of Knowsley Medical Centre for two areas within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 27 May 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, two areas were identified as requiring improvement, as the practice was not meeting the legislation at that time:

  • Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment. 1. Care and treatment must be provided in a safe way for service users. 2. Without limiting paragraph (1), the things which a registered person must do to comply with that paragraph include—e. ensuring that the equipment used by the service provider for providing care or treatment to a service user is safe for such use and is used in a safe way;
  • We noted checks had not been carried out on portable electrical equipment and the calibration of medical equipment was over 12 months out of date.
  • Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed:
  • People who use services and others were not protected against the risks associated with poor recruitment procedures.

During the inspection on 17 November 2016 the practice showed us evidence which demonstrated they are now meeting the requirements of Regulation 12 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

The practice also provided evidence of other improvements made following our previous inspection including:

  • An improved system for inviting at risk patients to attend for annual flu vaccinations
  • A systematic approach is in place to ensuring the national QOF outcomes are achieved including those for diabetic patients.
  • An improved system is in place for managing medicines and consumables such as needles to ensure there is sufficient stock and all stock is in date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Knowsley Medical Centre on 27 May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. We found the practice required improvements for safe. It was also good for providing services for the populations groups we rate.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand, with evidence demonstrating that the practice responded quickly to issues raised.
  • Patients’ views on the appointment system varied. Many patients were happy with the system and found it easy to make an appointment with a clinician, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider must:

  • Ensure checks are carried out on portable electrical equipment and calibration of medical equipment is undertaken.
  • Ensure the recruitment and selection of staff is carried out in line with policies and procedures including Disclosure and Barring Service (DBS) checks on clinical staff. Ensure checks are routinely carried out to ensure clinical staff are registered with their appropriate professional bodies.

In addition the provider should:

  • Staff acting as chaperones should have access to appropriate guidance.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice