During an assessment under our new approach
Date of Assessment: A full comprehensive assessment was conducted at Stock Surgery between 7 March 2025 to 23 April 2025. Stock Surgery is a GP practice and delivers service to 4728 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe: The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff received training and appraisals. Staff managed medicines well and involved people in planning any changes.
Effective: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.
Caring: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.
Responsive: People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback and the practice took this seriously and acted on it. People told us the practice was easy to access by telephone to get appointments. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Well-led: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities and felt supported to give feedback. Managers worked with the local community to deliver the best possible care. There was a culture of continuous improvement.