18 May 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Deakin Norman Sutcliffe GPs on the 18 May 2015.
Overall the practice is rated as good.
Specifically, we found the practice to be good for providing, safe, effective, caring, and well led services.
It was also good for providing services for the populations groups we rate.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and managed.
- Patients’ needs were assessed and care was planned in line with best practice guidance.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Patients said they could make an appointment with a named GP, with urgent appointments available the same day.
- The practice was equipped to treat patients and meet their needs.
- Staff felt supported by management.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- A planned programme of staff appraisals should be developed for clinical and non-clinical staff
- Records of meetings held between clinical staff should be developed to provide an audit trail around clinical decisions and formalise governance arrangements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice