The Care Quality Commission
  • Doctor
  • GP practice

Archived: Wessex Road Surgery

Overall: Good read more about inspection ratings

Wessex Road, Parkstone, Poole, Dorset, BH14 8BQ (01202) 734924

Provided and run by:
Wessex Road Surgery

Important: The provider of this service changed. See new profile

All Inspections

22 May 2019

During an annual regulatory review

We reviewed the information available to us about Wessex Road Surgery on 22 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wessex Road Surgery on 17 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

29 May 2014

During a routine inspection

Wessex Road Surgery is a general practice (GP) surgery that provides NHS services. Located in Lower Parkstone, Poole, Dorset BH14 8BQ. The practice operates from a purpose built building on two floors. All the surgeries and waiting areas were on the ground floor and the premises afforded good disabled access. The practice has approximately 6000 patients on its list. The practice is registered with the Care Quality Commission to provide regulated activities of maternity and midwifery services, family planning services, treatment of disease, disorder or injury, surgical procedures and diagnostic and screening procedures.

The practice  opening times are Monday to Friday 8.00am to 6.30pm. For the convenience of the patients pre-booked appointments were available in early morning surgeries held before 8.00am on Wednesdays and Thursdays.

All the patients we talked with were very happy with the care they received. We received 29 comments cards and all had positive comments about the care and service provided by the surgery.

We found that Wessex Road was a well led service which in our judgement was safe, effective, caring and responsive to the needs of its patient’s. The senior partners showed us that they provided visible leadership. The patients, clinical and managerial staff we spoke with told us that the doctors were all very approachable and the ethos of the practice was to provide medical care to the highest possible standard.