• Doctor
  • GP practice

Archived: Yalding Surgery

Overall: Requires improvement read more about inspection ratings

Burgess Bank, Benover Road, Yalding, Maidstone, ME18 6ES (01622) 814380

Provided and run by:
Dr Alexandra Scott

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 7 August 2019

Yalding Surgery Centre is located at Burgess Bank, Benover Road, Yalding, Maidstone,

Kent, ME18 6ES. The practice offered dispensing services to those patients on the practice list

who lived more than one mile (1.6km) from their nearest pharmacy. The practice has good

transport links and there is a pharmacy nearby.

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, surgical procedures, family planning and treatment of disease, disorder or injury.

Yalding Surgery is situated in a rural area of the West Kent Clinical Commissioning Group (CCG) and provides services to 6,031 patients under the terms of a general medical services (GMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.

The provider is a principal GP, who registered with the CQC in August 2018. The practice employs four salaried GPs (two male and two female), a practice manager, two practice nurses (male and female), two health care assistants (female), an assistant practice manager (female) and three dispensers, as well as reception and administration staff. The practice is part of a wider network of GP practices, West Kent Health Limited (which is a GP federation).

The number of patients over the age of 65 was in line with the national average (practice 33%, national 31%). The National General Practice Profile states that 98% of the practice population is from a white background with a further 2% of the population originating from Black, Asian, mixed or other non-white ethnic groups. Information published by Public Health England, rates the level of deprivation within the practice population group as seven, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. Male life expectancy is 81 years compared to the national average of 79 years. Female life expectancy is 87 years compared to the national average of 83 years.

Overall inspection

Requires improvement

Updated 7 August 2019

We carried out an announced comprehensive inspection at Yalding Surgery on 20 June 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall and good for all population groups.

We have rated this practice as requires improvement overall.

We rated the practice as requires improvement for providing safe services because:

  • Staff recruitment files were not appropriately maintained in accordance with the regulations.

We rated the practice as requires improvement for providing well-led services because:

  • The practice could not always demonstrate that formal governance systems were always effective.

We have rated this practice as good for providing effective, caring and responsive services.

We found that:

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider must make improvements are as follows:

  • Ensure systems and processes to ensure good governance are effective in accordance with the fundamental standards of care.
  • Ensure the appropriate information be maintained in relation to each person employed.

(Please see the specific details on action required at the end of this report).

The areas where the provider the provider should make improvements:

  • Continue with their plan to improve and update care plans.
  • Continue to ensure that up to date medicine related protocols are available.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Bennyworth BS BMedSci MRCGP
Chief Inspector of General Practice