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The Wilf Ward Family Trust Domiciliary Care East Riding Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 November 2019

About the service

Wilf Ward Family Trust East Riding is a domiciliary care service providing personal care to 19 people. They provide 24-hour care and support to people living with a learning disability across six independent living accommodation, in the East Riding of Yorkshire.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received safe care and support, tailored to each person's needs and preferences. People and their relatives were involved in developing and updating their planned care.

The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks. Recruitment checks were in place to ensure staff were suitable to work at the service. Risks to people were assessed and updated regularly.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff had received training and support to enable them to carry out their role. Staff received appropriate training for their role and knew people’s likes and dislikes well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people in a kind, caring and patient manner. People were encouraged to be independent and were supported in line with their diverse needs.

People were able to spend time in a way they chose to. Staff understood the importance of supporting people to be socially included and prevented from social isolation. People were supported with their communication needs and staff demonstrated effective skills in communication.

Service managers were approachable and were supporting the newly recruited manager within her role. Staff felt supported by the management team and received supervision and training to develop their role. Quality assurance systems supported the service to continuously improve to meet people’s needs.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 May 2016).

Why we inspected

This was a planned inspection based on the registration date of new location.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 November 2019

The service was well-led.

Details are in our well-led findings below.