The Care Quality Commission
  • Doctor
  • GP practice

Archived: London Medical Practice

97 London Road, Gloucester, Gloucestershire, GL1 3HH (01452) 522079

Provided and run by:
London Medical Practice

All Inspections

25 November 2013

During a routine inspection

During our visit we spoke to staff and looked at documents held by the provider. Reception staff asked patients when they booked in for their appointment if they would like to talk to us during our visit. Unfortunately there were no patients that wanted to talk to us during our inspection. We did see other feedback from patients. We saw evidence of how staff involve people who used the service in their care and treatment. Information was provided to support the verbal explanation and was provided in a way people could understand.

Staff had received safeguarding children training and had a plan in place to access adult safeguarding training. Medicines were stored correctly and monitored and administered by suitably qualified staff. The provider had systems in place for monitoring the quality of the service provided to its patients. The PPG (Patient Participation Group) carried out the yearly patient satisfaction survey and we saw evidence that actions had been implemented as a result of what patients had said.

We saw three recent positive comments from people who used the service. "Thank you for your kindness and patience, it was a big help in coming to a decision together". "Sincere thanks and appreciation for the care and kindness shown to my wife". "Everyone has been most kind, the reception staff could not have been more helpful"