The Care Quality Commission
  • Doctor
  • GP practice

Archived: Northgate Village Surgery

Northgate Avenue, Chester, Cheshire, CH2 2DX (01244) 390396

Provided and run by:
Northgate Village Surgery

Important: This service is now registered at a different address - see new profile

All Inspections

2 July 2014

During an inspection looking at part of the service

Our inspection of 18th December 2013 found that improvements were needed to the staff recruitment procedure and practices to ensure patients received care and treatment from staff who were suitable for their role. We carried out this visit to ensure these improvements had been made. We found that appropriate action had been taken.

18 December 2013

During a routine inspection

We found that patients were satisfied with the service provided at the practice. Comments made included:

'I couldn't find fault, the service received was spot-on',

'It's very, very good. I am very satisfied and couldn't fault them'.

'It's a very good practice; staff are very nice, friendly and pleasant and are respectful'.

We found that there were suitable systems in place to gain consent from the patients. Staff who obtained consent were able to describe the consent process for both formal and informal consent. Staff demonstrated knowledge and understanding in the safeguarding of vulnerable adults and children.

We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were documented and reviewed and patients were fully informed and involved in their care or treatment.

We found that improvements were needed to the systems in place to assess the suitability of staff for their role and to ensure specified information was available in respect of people employed.

We found the provider had effective systems in place for monitoring the quality of services. There was an active Patient Reference Group (PRG), complaints, incidents and significant events were reviewed and they participated in the QOF programme. QOF is a system for the performance management of GPs intended to improve the quality of general practice and reward good practice in surgeries.