Hampstead Group Practice

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including tackling obesity. The practice identified eligible patients and provided information to external support services, with self-referral links for patients. Staff supported stop smoking initiatives, this included practice nurses providing cessation support, and signposting patients to external services where necessary. The practice participated in local initiatives, including an indoor air pollution project where eligible patients were provided with indoor air quality monitors and signposted to local authority support where concerns such as damp and mould were identified. Staff described how patients could be referred to social prescribers for wider support and signposting to community services.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice had met the national target of 90% for the uptake of childhood immunisations for children aged one year who had completed a primary course of immunisations between 1 October 2024 to 30 September 2025. However, uptake for other childhood immunisations during the same period fell below national targets including 84.4% for children aged 2 who had received their booster immunisation for Pneumococcal infection, 86.7% for children aged 2 who had received immunisations for measles, mumps and rubella (MMR), 87.5% for children aged 2 who had received immunisations for the Haemophilus influenza type b (Hib) and Meningitis C (MenC), and 78.9% for children aged 5 who had received their second dose of MMR. To improve uptake, designated staff identified patients approaching or overdue for routine vaccinations and sent invitations to parents with self-booking links. Healthcare assistants contacted parents to offer flexible appointment options, explored reasons for non-attendance or vaccine hesitancy and discussed concerns. Follow-up discussions were offered with the immunisation lead nurse to provide further evidence-based information. The practice had also planned a community childhood immunisation information event to encourage participation and support informed decision-making. The practice was below the national target of 80% for cervical screening uptake as of 30 June 2024, with 51.2% of eligible patients aged 25 to 49 screened within the previous 3.5 years and 65.1% of eligible patients aged 50 to 64 screened within the previous 5.5 years. The practice implemented actions to improve uptake, including promoting evening and weekend appointments through extended access services. Designated staff members regularly reviewed data to identify patients due for screening and sent self-booking links and follow-up invitations to encourage attendance. The practice participated in the NHS Human Papillomavirus (HPV) self-sampling pilot, which offered eligible patients an alternative method of cervical screening where a speculum examination may present a barrier, to improve access for eligible patients who had not attended appointments.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.