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This care home is run by two companies: Gracewell Healthcare Ltd and Shelbourne Senior Living Limited. These two companies have a dual registration and are jointly responsible for the services at the home.


Inspection carried out on 4 March 2021

During an inspection looking at part of the service

Gracewell of Sway is a care home which provides accommodation and personal care to up to 68 older people, some of whom live with dementia.

We found the following examples of good practice:

• The service had appointed a dedicated COVID Co-Ordinator to deal with all the visitor bookings and testing of staff and visitors to ensure people were kept safe and that visitors had a point of contact for any queries or concerns.

• People were supported to keep in touch with families and visits were planned and well organised to reduce risk and avoid the potential spread of infection. The provider had converted a room and installed a full screen halfway across the room with separate access for people and their visitors. This room had a built-in microphone to aid communication.

• Cleaning staff had cleaning schedules, which they were required to complete which included evidence that high touch areas were regularly cleaned. Cleaning staff also had rotas to clean the visitors lounge before and after visitors had seen their family members.

• Staff were trained and knew how to immediately instigate full infection control measures to care for people with symptoms to avoid the virus spreading to other people and staff members. Arrangements were in place so staff could appropriately socially distance during breaks, handovers and meetings.