We carried out a review of the data available to us about Gossops Green Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gossops Green Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Gossops Green Medical Centre on 19 January 2016. The overall rating for the practice was good, but breaches of legal requirements were found in the safe domain. The practice was found to be good in the effective, caring, responsive and well-led domains but requires improvement in the safe domain. The full comprehensive report on the January 2016 inspection can be found by selecting the ‘all reports’ link for Gossops Green Medical Centre on our website at www.cqc.org.uk.
At the previous inspection of January 2016 our key findings were as follows:
Not all systems and processes to address risks were implemented well enough to ensure patients and staff were kept safe. Specifically not all Patient Group Directions (PGDs) had been completed in line with legislation, blank printer prescriptions were not always stored securely and no children’s oxygen masks could be located on the day. These findings were in breach of the legal requirements
Additionally we found that:
The practice should seek to improve the information displayed in the patient waiting room to meet the needs of the local population.
The practice should improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.
This inspection was an announced focused inspection carried out on 19 January 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 January 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
Additionally we saw that:
There was a good selection of information available to patients in relation to local support services.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Gossops Green Medical Centre on 19 January 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
Ensure that all Patient Group Directions (PGDs) are completed correctly and in line with legislation.
Review medical supplies to ensure that the practice has the ability to deal with a medical emergency for a child.
Ensure the security and tracking of blank prescriptions at all times.
The areas where the provider should make improvements are:
Seek to improve the information displayed in the patient waiting room to meet the needs of the local population.
Improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.
Chief Inspector of General Practice
We spoke with staff that included; the practice manager, two practice nurses, a receptionist and the registered manager, who was the lead general practitioner (GP). We also spoke with a midwife who although not employed directly by the surgery offered a service to people. We also spoke with the representative of the Patients Representation Group.
We used a number of different methods to help us understand the experiences of people who used the service. We spent time talking with people and observing the interactions between staff and people. We reviewed records and systems.
When registered the provider declared compliance with all outcome areas.
We found that people were treated with respect and had treatment options discussed with them. People felt involved in their care and treatment.
We saw that there were effective infection control measures in place to prevent the spread of infection.
We looked at the processes that the practice had in place to ensure the people who used the service were protected from abuse. These processes ensured staff had an understanding of adult and child abuse and what to do if it was suspected.
We found that people understood how to make a complaint or how to raise concerns. They were helped to complete this process if necessary. The provider responded to complaints and kept these under review.