Queenswood Surgery - Care Quality Commission

Background to this inspection

Updated 22 August 2017

Queenswood Surgery is located at 223 London Road, Waterlooville, Hampshire, PO8 8DA. The practice is located in a converted house and is situated on a main road, close to public transport links.

At the time of the inspection in September 2016, Queenswood Surgery engaged with the local NHS Vanguard (Better Local Care) initiatives in South East Hampshire, such as the paramedic home visiting initiative. They were exploring options of working closer with local GP neighbouring practices to improve services across a wider geographical area.

Since our last inspection in September 2016 Queenswood Surgery has commenced a merger with another local practice called Cowplain Family practice. Together they are called locally Cowplain Family Practice and Queenswood Surgery.

The reason behind the merger is to give the two practices a larger GP and nursing team with more flexibility to cover when any of the team is absent. The practice will be able to reduce the duplication of administrative roles and responsibilities. Both practices plan to become more involved in training the next generation of doctors and nurses and hope that the practice merger will offer an attractive career to new GPs and other practice staff.

Patients are seen at their usual practice, on occasion, such as for specialised services (such as diabetic clinics) or during staff absence, patients may be asked to attend the other surgery.

The Queenswood Surgery provides general medical services to approximately 5,100 patients in the Waterlooville area of South East Hampshire, one of the least deprived areas in the country. 21% of the practice population is over 65 years of age. 1% of the patient population are from Asian backgrounds and 1% are from mixed backgrounds, with the majority of the practice population identifying themselves as White British.

There are two GP partners, both female and one salaried GP.

There are currently four practice nurses and a clinical pharmacist to assist the practice with complex medicine issues.

The practice manager is a business partner in the practice. There is a deputy practice manager and team of 10 part-time clerical, reception and administrative staff.

A steep concrete ramp leads up to a front door, with disabled access to the rear of the building, but there are no automatic doors. The practice has a waiting area equipped with suitable chairs for patients with limited mobility.

There are several noticeboards in the waiting area displaying information for patients, including the how to make a complaint, the practice cleaning schedule and the action to take in the event of a fire.

The practice is open between 8am and 6.30pm Monday to Friday. Appointments are from 8.15am to 6.30pm daily. Extended hours appointments are offered from 5pm to 8.00pm on Tuesday evenings.

Telephone lines are open 8am - 8.30pm Tuesday and 8.am - 6.30pm Monday, Wednesday, Thursday and Friday. Walk in same day access is offered: Monday 8:30 - 10am Tuesday to Friday from 8:30 - 9:30am Monday to Friday 4:00 - 4:30pm. There is a Baby Clinic on Tuesday 10:30 – 12pm.

When the practice is closed, patients are encouraged to use the NHS 111 service, publicised on the website, the phone system and within the practice.

Overall inspection

Good

Updated 22 August 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Queenswood Surgery, on 6 September 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Queenswood Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 20 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 6 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings for this inspection were as follows:

The practice ensured that governance and systems for health and safety were operated effectively and any risks were appropriately managed. For example, management of legionella and electrical equipment testing checks.
The practice had completed safeguarding training.
The provider had reviewed the use of family members as translators for patients whose first language is not English.
All policies had been reviewed to ensure they reflect current processes in the practice.
The provider had reviewed arrangements to meet the needs of all patients.
Systems were now in place for managing the security of prescription stationery.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice