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Severn Valley Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 28 February 2019

We carried out an announced comprehensive inspection at Severn Valley Medical Practice on 17 January 2019 as part of our inspection programme.

At the last inspection in April 2015 we rated the practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.
  • The practice had developed a template for all high-risk medicines to ensure appropriate monitoring and safe prescribing. In addition, a Direct Oral Anti-Coagulant (DOAC) template has been introduced outlining advice and safety aspects for prescribing for clinical staff. This included a calculation for accurate and correct dosage in renal impairment.
  • The practice worked proactively with other organisations to ensure patients had access to a range of services to support their health and wellbeing.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Services were tailored to meet the needs of individual patients. They were delivered in a flexible way that ensured choice and continuity of care.
  • The practice had employed a patient liaison worker (PALS) who worked across sites to engage with patients and signpost them to support services. Stress management, holistic therapies and carers support were available for patients to access in the practice.
  • There were innovative approaches to providing integrated person-centred care.
  • The practice had identified areas where there were gaps in provision locally and had taken steps to address them.

Whilst we found no breaches of regulations, the provider should:

  • Complete a risk assessment for the clinical handwash sinks in line with best practice.
  • Review how to improve the security of waste storage bins outside of the practice.
  • Develop an effective system to record, monitor and track the immunisation status of staff members in line with Public Health England (PHE) guidance.
  • Embed a formal process to ensure that leaders have oversight to support good governance and management.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good