Updated 1 April 2025
Date of Assessment: 29 April -6 May 2025. Severn Valley Medical Practice is a GP practice which delivers primary medical services to approximately 21,807 patients under a contract held with NHS England. We carried out an assessment because the practice had not been inspected since 2019. The National General Practice Profiles states that the ethnic make-up of the practice area is 92.36% White, 4.02% Asian, 1.94% mixed, 0.93% Black and 0.74% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The practice had a good learning culture and people could raise concerns. The facilities and equipment met the needs of people and were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and appraisals to maintain high-quality care. Staff felt supported and told us they felt listened to. There was an active patient participation group (PPG) who worked in partnership with the service to drive improvements. The PPG acted as a conduit for communication between the local community and the practice. Our clinical records review identified not all systems and processes for medicines management were operating effectively. Processes for medication reviews were not consistent with some reviews only coded on the clinical system with no detail or commentary on what had been reviewed; not all patients prescribed medicines which require monitoring had received necessary blood tests; and safety alerts were not always actioned in line with guidance. We found breaches of regulation in relation to Regulation 17, Good Governance. We have asked the provider for an action plan in response to the concerns found at this assessment.