Parson Drove Surgery

Updated 25 September 2024

Parson Drove Surgery is a GP practice delivering services to about 7,484 patients under a contract held with NHS England. The practice is situated within the Cambridgeshire and Peterborough Integrated Care Board (ICB). Parson Drove Surgery is located in Wisbech, Cambridgeshire. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury.

We carried out an announced comprehensive assessment of 34 quality statements, under the safe, effective, caring, responsive and well-led key questions. We conducted a remote clinical inspection on 6 December 2024. A site visit was conducted on 10 December 2024, this was led by a CQC inspector who was supported by a CQC inspector, a CQC Medicines Inspector and a CQC Regulatory Coordinator. We also requested some information from the practice which we reviewed remotely as part of this assessment.

This assessment was carried out following a previous inadequate assessment. We inspected and rated this service under our previous methodology on 2 January 2024. The practice was rated as inadequate overall. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. However, the service requires improvement as we did not have assurances that the improvements made were being sustained to ensure continuity of care.

This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

Updated 25 September 2024

At our previous assessment we found that the provider was unable to demonstrate that they had taken action to address the poor satisfaction that patients had reported. During this assessment the provider had taken some steps to address this.

The provider had created new systems and policies for complaints and significant events. Patients had opportunities to provide feedback to the practice and were aware of how to make a complaint. We noted that a high volume of complaints had been submitted to the provider in the last year. However, the practice did not always routinely follow their systems and processes, therefore we were not assured that complaints had been dealt with effectively or lessons learned from them.

At our previous assessment we found that patients could not always access appointments in a timely way. The provider had listened to patient feedback. Overall, patients were able to make an appointment on the same day, at home or work, at a time that suited them. Patients were also able to alter appointments if needed. However, results from the National GP Patient Survey displayed that patient satisfaction data in relation to access was below local and national averages.

The provider was working with other practices within the Primary Care Network (PCN). There was a Patient Participation Group (PPG) who represented the views of people using the service.