Cranbourne House

Updated 23 January 2026

Dates of assessment: 24 February 2026 to 13 March 2026. Cranbourne House is an 8 bedded residential care home, supporting adults with learning disabilities. At the time of our assessment there were 4 people living at the service. The service was also registered for supported living but there was nobody living at Cranbourne House at the time of the assessment who was receiving this support. We visited on 24 February 2026 and 5 March 2026. We carried out this assessment to check the provider had made the required improvements after our last assessment of the service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We were assured the service met the principles of ‘Right support, right care, right culture’ and people received safe, person-centred and outcomes focussed care and support.

There was a strong learning culture and the provider collaborated with people and partners to establish safe systems of care. People were supported by consistent staff, who had the skills and training to be able to carry out their role. Medicines were managed safely and people’s health needs were actively promoted. The home was well maintained and homely with a range of communal areas and good access to the local community. It was situated in a suburban road and did not stand out as being a care home. People’s care and support was monitored and reviewed to continuously improve this.

Staff were kind and caring, knew people well and enabled them to live as independently as possible. There was a warm and inclusive atmosphere in the home.

The provider had a clear shared vision and strategy, and the home was well supported by a cohesive management and quality team. There were a range of detailed audits and checks across these levels to ensure any shortfalls were identified and addressed. The registered manager had the skills, knowledge and experience to carry out their role and was respected and valued by people and the staff team. The service had a positive person-centred culture.

The provider was previously in breach of legal regulations in relation to good governance and the management of risk and medicines. Improvements were found at this assessment, and the provider is no longer in breach of legal regulations. We found the overall quality of the service had improved and the rating had changed from requires improvement to good.

Updated 23 January 2026

People and relatives gave consistently good feedback about their experiences of the care and support provided. They told us staff were compassionate and kind and supported people with respect and warmth.

Our observations confirmed staff’s approach was empowering, people’s views mattered, and they were listened to and included. People’s independence was routinely promoted, and they were fully involved in the day to day running of the home, including its design and decoration, household tasks and choosing and shopping for supplies and food. We received good feedback about the range and choice of activities and opportunities available to people. This included activities within the home and local and wider community. People’s views were sought through day-to-day contacts, reviews and surveys. We received universally positive feedback about improvements in the home. There was a warm and inclusive atmosphere throughout. Whilst most people could not verbalise their views, we observed people were free to access all areas of the home and there was a kind and trusting rapport between people and staff. Comments from relatives included, “The home has a caring culture and family are always made to feel welcome and involved in [name of person’s] care” and “All the residents are so compatible.”