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Chase Meadow Health Centre Good

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Chase Meadow Health Centre on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chase Meadow Health Centre, you can give feedback on this service.

Review carried out on 24 August 2019

During an annual regulatory review

We reviewed the information available to us about Chase Meadow Health Centre on 24 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 31 October 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The New Dispensary on 11 January 2017. The practice was rated requires improvement for providing safe services with an overall rating of good. The full comprehensive report on the January 2017 inspection can be found by selecting the ‘all reports’ link for The New Dispensary on our website at www.cqc.org.uk.

This inspection was a follow up focused inspection carried out on 31 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 11 January 2017. This report covers our findings in relation to those requirements.

We found the practice had taken action to address areas where improvements were needed. The practice had made extensive changes which had resulted in significant improvements.

Our key findings were as follows:

  • Effective systems and processes had been implemented to ensure patients who were prescribed high risk medicines received monitoring in line with national guidance.

  • The system for tracking and monitoring prescriptions for controlled drugs had been improved and enabled effective monitoring.

The practice is now rated as good for providing safe services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 11 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The New Dispensary on 11 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety within the practice. Effective systems were in place to report, record and learn from significant events. Learning was shared with staff and external stakeholders where appropriate.

  • Some risks to patients were assessed and well managed but the system for ensuring patients prescribed high risk medicines received monitoring before re-prescribing needed strengthening.

  • Outcomes for patients were generally above local and national averages.

  • Training was provided for staff which equipped them with the skills, knowledge and experience to deliver effective care and treatment.

  • The practice was consistently above the local and national average for QOF performance.

  • Patients said they were treated with compassion and dignity, and staff were supportive and respectful in providing care, involving them in care and decisions about their treatment.

  • The practice had conducted an annual review of deaths for the past three years with the aim of making improvements to the future care of patients and in the manner the patient wished throughout their palliative care.

  • Patients told us they were generally able to get an appointment with a GP when they needed one, with urgent appointments available on the same day.

  • The practice scheduled regular appointments for patients with mental health needs and dementia to ensure proactive care and this was reflected in the high QOF performance.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns and learning from complaints was shared with staff and stakeholders.

  • The practice had good facilities and was well equipped to treat patients and meet their needs. Services were designed to meet the needs of patients.

  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

And an area the practice must improve:

  • The practice must implement effective systems and processes to ensure patients being prescribed high risk medications receive monitoring in line with guidance.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice