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Archived: City Health Care Partnership CIC - The Calvert Practice

Overall: Good read more about inspection ratings

Calvert Road, Calvert Lane, Hull, North Humberside, HU4 6BH (01482) 303882

Provided and run by:
City Health Care Partnership CIC

All Inspections

30 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at City Health Care Partnership CIC - The Calvert Practice on 30 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Some patients said they found it was not easy to make an appointment with a named GP, that there was little continuity of care and urgent appointments were not always available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 July 2013

During a routine inspection

People we spoke with told us, 'I always get enough information prior to me attending my appointment.' And 'This is the first time I have visited the practice, I was referred by my health visitor and the appointment was easy to make'.

A GP told us 'I always make sure a patient is fully involved in their treatment options by talking to them and ensuring that they fully understand the options that are available to them,' 'I would also include any additional treatment that may be required for the patient at the time of their examination.'

We saw hand washing facilities openly available for staff and patients to use. We found that all hand wash facilities used paper towels and liquid soap from dispensers. Sharps bins were appropriately colour coded, dated and signed.

Staff told us, 'I feel 100% supported by management and the manager is my first port of call. I feel very confident that the manager gives me the support and backing on any issues that arise.'

The practice took account of compliments. Records we looked at included comments such as; 'I cannot praise the reception enough, they have been extremely helpful.' and 'The GP treated me with perfect dignity and respect. This resulted in immediate hospital treatment.'