We carried out an announced comprehensive inspection at Tenbury Surgery on 12 March 2019 as part of our inspection programme.
At the last inspection in February 2016 we rated the practice as good overall.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice had been ranked fourth out of 32 practices locally for their National Patient Survey feedback results.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Remain up to date with training considered essential by the practice.
- Review the process for the collection of controlled drug prescriptions.
- Ensure near misses are recorded appropriately.
- Continue to review the uptake for childhood immunisations.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care