The Care Quality Commission
  • Doctor
  • GP practice

Dr Nazeer Ahmed Also known as Dr N Ahmed Queens Park Health Centre

Overall: Good read more about inspection ratings

Dart Street, London, W10 4LD (020) 8964 9990

Provided and run by:
Dr Nazeer Ahmed

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Nazeer Ahmed on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Nazeer Ahmed, you can give feedback on this service.

11 January 2020

During an annual regulatory review

We reviewed the information available to us about Dr Nazeer Ahmed on 11 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 November 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ahmed, Queens Park Health Centre on 16 December 2015. The overall rating for the practice was requires improvement. The full comprehensive report on the December 2015 inspection can be found by selecting the ‘all reports’ link for Dr Nazeer Ahmed on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 14 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection in December 2015. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Review and update staff knowledge about what constitutes a significant event.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr N Ahmed, Queens Park HealthCentre on 16 December 2015. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • Staff were aware of their responsibilities to raise concerns, and to report incidents and near misses. However, there were limited records and there was no evidence of learning and communication with staff.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • Although the practice had a clear leadership structure there were limited formal governance arrangements.

  • The practice had a number of policies and procedures to govern activity, but some were not practice specific and not seen to be working documents.
  • The practice did not keep written record of team meetings and decisions made.
  • The practice dealt with minor complaints and incidents informally and did not keep written records. There was limited evidence of shared learning and positive actions as a result of significant events or patient feedback.
  • Data showed patient outcomes were mixed for the locality.

The areas where the provider must make improvements are:

  • Implement processes for reporting, recording, analysing and learning from significant events, incidents and near misses.

  • Provide staff with appropriate policies and guidance to carry out their roles in a safe and effective manner which are reflective of the requirements of the practice.
  • Implement formal governance arrangements including systems for assessing and monitoring the quality of the service provision.
  • Ensure that the GP is able to utilise the clinical IT system to its full potential.

In addition the provider should:

  • Maintain a record of discussions and decisions taken at meetings to provide an audit trail of actions taken to improve services to patients.

  • Implement on-line services such as booking appointment and ordering repeat prescritions to improve patient access.

  • Ensure that the electrical safety certificates and the Control of Substances Hazardous to Health (COSHH) assessment are available at the practice.

  • Ensure all recruitment processes are fully implemented.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice