Archived: Ottershaw Surgery

We carried out an announced comprehensive inspection at Ottershaw Surgery on 23 July 2019 as part of our inspection programme. This was the first inspection of this service under a new provider.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

• The practice did not demonstrate that they provided care in a way that kept patients and staff safe and protected them from avoidable harm.

We rated the practice as good for providing effective, caring, responsive and well-led services because:

• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Feedback received from patients regarding their care and treatment and access to the service was very positive.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

We found that:

• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way
• The way the practice was led and managed promoted the delivery of person-centred care.

The areas where the provider must make improvements are:

• Ensure care and treatment is provided in a safe way to patients.

(Please see the specific details on action required at the end of this report).

The area where the provider should make improvement is:

• Review and improve how learning from significant events and complaints is shared across all staff groups.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care