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Camden SLS, Hale Village Good

Inspection Summary

Overall summary & rating


Updated 15 May 2019

About the service:

Camden SLS is registered to provide personal care and support to people with a learning disability or autistic spectrum disorder, physical disability, older people and younger adults living in a ‘supported living’ service.

This service provides care and support to people living in 12 ‘supported living’ settings, so that they can live as independently as possible.

Not everyone using Camden SLS receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection, the service was providing personal care to 15 people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

People and relatives told us staff ensured their safety and provided safe care.

People were protected from the risk of harm, abuse and neglect.

People were supported by suitable and enough staff who were knowledgeable about the risks associated with people's needs and how to provide safe care.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People's needs were assessed before they started receiving care and they told us they received consistent and effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who received induction, training and regular supervision.

People and relatives told us staff were caring and provided care in a dignified way.

People received care without discrimination, and staff promoted their independence.

People told us the care was responsive to their needs.

People and relatives told us they knew how to raise concerns.

People's care plans were person-centred, accessible and regularly reviewed.

The provider had systems in place to support people with end of life care needs.

The provider had effective processes and systems in place to ensure the safety and quality of the service.

Rating at last inspection:

The service was registered by CQC on 13 September 2018. This is the service’s first inspection since its registration.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 15 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 15 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 15 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 15 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 15 May 2019

The service was well-led.

Details are in our Well-Led findings below.