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Wight Home Care Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2018

Wight Home Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older adults, people living with dementia, mental health impairments, physical disabilities, sensory impairment and younger adults.

Not everyone using Wight Home Care Limited received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. This inspection was undertaken on 12 and 15 March 2018 and was announced. We gave the provider 48 hours' notice of our inspection as we needed to be sure key staff members would be available.

At the time of the inspection approximately 140 people were receiving a regulated activity from Wight Home Care Limited.

At the last inspection we rated the service good. At this inspection the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people about the service. People who used the service expressed satisfaction about care staff, office staff and the management team. All the people and family members who were asked if they would recommend the service to others said they would.

People and their families told us they felt safe. Staff understood their safeguarding responsibilities and knew how to prevent, identify and report abuse. Risks relating to the health and support needs of the people and the environment in which they lived were assessed and managed effectively. There were safe medication administration systems in place and people received their medicines when required.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were sufficient numbers of care staff to maintain the schedule of visits.

The provider and staff understood their responsibilities to protect people from the risk of infection. There was an infection control policy in place which was followed by staff and staff undertook training in this area.

Staff completed an induction programme and were appropriately supported in their work by the management team. People and their families described the staff as being well trained and they were confident in the staff’s abilities. The provider has a robust training system in place and all staff had received training as required.

Staff and the management team, knew how legislation designed to protect people's rights affected their work. They always asked for consent from people before providing care.

Where people required support with eating, drinking or meal preparation this was provided. Care plans contained information about any special diets people required, food preferences and support needs and staff were aware of people's dietary needs.

People who used the service felt they were treated with kindness and said their privacy and dignity was respected. Staff knew the people they provided care to well and understood their physical and social needs. Staff were able to describe how to meet people’s needs effectively. Staff understood people’s healthcare needs and people were supported to access healthcare professionals when needed.

People were supported to use technology and specialist equipment to meet their care needs and to support their independence where appropriate.

People and, when appropriate, their families were involved in discussions about their care planning and given the opportunity to provide feedback on the service. They were also supported to raise complaints should they wish to.

At the time of the inspection no one using the service was receiving end of life care. However the registered manager assured us that people would be supported to receive a comfortable, dignified and pain-free death.

The managing director was fully engaged in the running of the service. People, their relative and staff members told us they felt the service was well-led. The culture of the service was open and transparent. Staff felt supported and valued for the work they did. The provider had a range of quality monitoring systems in place and the management team aimed to continuously improve the quality of the service they provided.

Inspection areas

Safe

Good

Updated 27 April 2018

The service remains Good.

Effective

Good

Updated 27 April 2018

The service remains Good.

Caring

Good

Updated 27 April 2018

The service remains Good.

Responsive

Good

Updated 27 April 2018

The service remains Good.

Well-led

Good

Updated 27 April 2018

The service remains Good.