On the day of our inspection the premises were clean and bright. The manager told us that they employed an outside cleaning company but the dental nurses were responsible for cleaning all of the clinical areas. We saw that the service's policy on infection control had been updated in November 2013. All staff members had been required to read and understand the policy and to sign a declaration that they had done so.
We looked at the appraisal records of two dental nurses. These confirmed that the dental nurses had participated in the appraisal interview and had signed the record to confirm the content of it.
We saw that the service had survey forms on the desk in the reception area that people were asked to complete. The completed forms were analysed on a monthly basis. The results from the recently completed forms showed that 98% of people would recommend the service to other people.