Orchard End Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. For example, 92% of respondents described their overall experience of contacting this service as being good, compared to the national average of 73%.

The service conducted weekly visits to the care homes they supported.

The service was accessible for all people and included space for wheelchairs and prams. Hallways and corridors were noted to be clean and tidy and free from clutter. Staff offices were secure, and access was restricted from the public.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to their need.

The service performed better than national averages in the results of the 2026 National GP Patient Survey. For example, 84% of respondents found it easy to get through to the service by phone compared to the national average of 57%; 82% found it easy to contact the practice using their website compared to the national average of 58%; and 85% found it easy to contact the practice using their website compared to the national average of 58%.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address local health inequality. Group clinics are held for patients and their carers to help support with long term health conditions. Monthly meetings are held with Weald Primary Care Network to support patients with Mental health conditions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. For example, 92% of respondents described their overall experience of contacting this service as being good, compared to the national average of 73%.

The service conducted weekly visits to the care homes they supported. Extended appointments and out of hours clinics were available for people with learning disabilities and were flexible to meet the needs of the individual.

The service was accessible for all people and included space for wheelchairs and prams. Hallways and corridors were noted to be clean and tidy and free from clutter. Staff offices were secure, and access was restricted from the public.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to their need.

The service performed better than national average in the results of the 2026 National GP Patient Survey. For example, 84% of respondents found it easy to get through to the service by phone compared to the national average of 57%; 82% found it easy to contact the practice using their website compared to the national average of 58%; and 85% found it easy to contact the practice using their website compared to the national average of 58%.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address local health inequality. Group clinics are held for patients and their carers to help support with long term health conditions. Monthly meetings are held with Weald Primary Care Network to support patients with Mental health conditions.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.