Orchard End Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Score: 3

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity.

Staff took a holistic view and focused on lifestyle as well as clinical management of the condition when completing long-term conditions reviews. They worked with people to help them understand how their lifestyle impacted their condition by discussing secondary prevention.

Staff operated an out of hours clinic for the prevention of cardiovascular disease. The clinic operated alongside clinical reviews to discuss lifestyle changes including dietary adjustments, smoking cessation and physical exercise.

The leaders told us they had developed a multi agency approach with local partner agencies which was key to delivering appropriate services to individuals. These included children’s health and wellbeing coordinators, clinical pharmacists and clinical psychologists.

One of the GP partners had founded a charity, with a focus on social inclusion to improve people’s wellbeing in the local area. The activities were available to the whole community, including a men’s wellbeing group, a community allotment, welcome drop-in sessions, yoga, book club and craft sessions.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

Results from the National GP Patient Survey 2026 included 81% of respondents said they had enough support from local services or organisations in the last 12 months to help manage their long-term health conditions.

Published NHS England data showed the service achieved 87% uptake of cervical screening for women aged 50-64 years and 78% uptake for women ages 25-49 years (June 2024). This is compared to the national target of 80%. UK Health Security Agency data showed between April 2024 and March 2025, the service achieved between 90% and 94% uptake across all 5 childhood immunisation indicators. This was in line with the national target of 90%.

The service had protocols in place to follow-up people who did not attend for screening and offered a range of appointment slots including availability outside normal working hours.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity.

Staff took a holistic view and focused on lifestyle as well as clinical management of the condition when completing long-term conditions reviews. They worked with people to help them understand how their lifestyle impacted their condition by discussing secondary prevention.

Staff operated an out of hours clinic for the prevention of cardiovascular disease. The clinic ran alongside clinical reviews to discuss lifestyle changes including dietary adjustments, smoking cessation and physical exercise.

The leaders told us they had developed a multi agency approach with local partner agencies which was key to delivering appropriate services to individuals. These included children’s health and wellbeing coordinators, clinical pharmacists and clinical psychologists.

One of the GP partners had founded a charity, with a focus on social inclusion to improve people’s wellbeing in the local area. The activities were available to the whole community, including a men’s wellbeing group, a community allotment, welcome drop-in sessions, yoga, book club and craft sessions.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

Results from the National GP Patient Survey 2026 included 81% of respondents said they had enough support from local services or organisations in the last 12 months to help manage their long-term health conditions.

Published NHS England data showed the service achieved 87% uptake of cervical screening for women aged 50-64 years and 78% uptake for women ages 25-49 years (June 2024). This is compared to the national target of 80%.

UK Health Security Agency data showed between April 2024 and March 2025, the service achieved between 90% and 94% uptake across all 5 childhood immunisation indicators. This was in line with the national target of 90%.

The service had protocols in place to follow-up people who did not attend for screening and a range of appointment slots including availability outside normal working hours.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.