Orchard End Surgery

Updated 4 June 2026

Date of Assessment: 2 July 2026. Orchard End Surgery is a GP practice and delivers services to approximately 4,278 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95.8% White, 1.3% Asian, 1.7% Mixed, 0.6% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

Leaders were visible and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. Leaders and staff had a shared vision and culture based on listening, learning and trust.

Updated 4 June 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with 4 people using the service at the time of our assessment and reviewing feedback from 13 people who had responded to the Give Feedback on Care survey. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied.

There was an active patient participation group (PPG) who represented the views of people using the service. We spoke to them as part of our assessment and they told us the service was dedicated and their approach was excellent.

This was mirrored in the results of the recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied.