Greasby Group Practice - PJ Coppock

Updated 10 October 2016

Greasby Group Practice - PJ Coppock is registered with the Care Quality Commission to provide primary care services. The practice provides GP services for approximately 7400 patients living in Wirral and is situated in a purpose built medical centre. The practice has two female GPs, two male GPs, two practice nurses, two healthcare assistants, administration and reception staff and a practice manager. Greasby Group Practice - PJ Coppock holds a General Medical Services (GMS) contract with NHS England and is part of the NHS Wirral Clinical Commissioning Group (CCG).

The hours of practice are:

Monday 8.30am – 8.30pm

Tuesday to Friday 8.30am – 6.30pm

The practice is closed Thursday 12pm – 1pm

Patients can book appointments in person, via the telephone or online. The practice provides telephone consultations, pre-bookable consultations, urgent consultations and home visits. The practice treats patients of all ages and provides a range of primary medical services.

The practice is part of Wirral Clinical Commissioning Group (CCG).

The practice does not provide out of hours services. When the surgery is closed patients are directed to contact the NHS 111 service, where calls are triaged and passed to the local out of hour’s service provider. Information regarding out of hours services was displayed on the website and in the practice information leaflet.

Updated 10 October 2016

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on10 May 2016. Breaches of legal requirements were found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to the breaches.

We undertook this focused inspection on 20 September 2016 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Greasby Group Practice - PJ Coppock on our website at www.cqc.org.uk

The findings of this review were as follows:

The practice had addressed the issues identified during the previous inspection. Overall the practice is now rated as good.

• Effective systems were now in place to prevent abuse and to effectively manage safeguarding.

• Effective systems were now in place to assess, monitor and improve the quality and safety of services.

• Effective systems were now in place to monitor and mitigate the risks relating to the health and safety of patients in relation to infection control and management of prescription security.

• The practice reviewed patient feedback and acted upon it.

• Risks relating to locum staff records and patient records had been assessed and systems put in place to mitigate the risks.

• The practice had acted upon other recommendations to improve care and services.

The areas where the provider should make improvements are:

• Review the audit systems in place to include documenting an audit plan with audits carried out being based on national, local and practice priorities.

• Review patient feedback systems in place to include documenting feedback results and satisfaction survey action plans.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.

Updated 10 October 2016

The issues identified as requires improvement in the safe and well led domain at the previous inspection affected all population groups. The issues have now been rectified and improvements made so that the practice is now rated as good for all population groups.