The Care Quality Commission
  • Doctor
  • GP practice

Newport Surgery

Overall: Good read more about inspection ratings

The Surgery, Frambury Lane, Newport, Saffron Walden, Essex, CB11 3PY (01799) 540570

Provided and run by:
Dr West & Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Newport Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Newport Surgery, you can give feedback on this service.

28 July 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

On the 14 December 2015, we carried out a comprehensive inspection at Newport Surgery, under its previous name of Dr Lort and Partners. Overall the practice was rated as good, with effective, caring responsive and well-led all rated as good.

It was rated as requires improvement for providing safe services. This was because there weren't suitable procedures to track prescription stationery through the practice, and this wasn't always stored securely. In relation to this, the practice was issued with a requirement notice for improvement. We also made advisory comments relating to the security of the arrangements for collecting medicines at the post-office collection point as well as noting that there was no risk assessment of medicines stored in the unlocked treatment room or in relation to the Control of Substances Hazardous to Health.

After this inspection the practice sent us an action plan that identified how they would achieve the  improvements and the date when they would be completed. We then carried out an announced focused inspection at Newport Surgery on 28th July 2016 to check that the necessary improvements had been made.

Our key findings across all the areas we inspected were as follows:

  • There were suitable arrangements to track prescription stationery through the practice. This was stored securely.
  • A robust risk assessment and remedial actions had been carried out in relation to the medicines that were collected at the post office.
  • Medicines were no longer stored in the unlocked treatment room.
  • A risk assessment had been carried out in relation to the Control of Substances Hazardous to Health.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 December 2015

During a routine inspection

We carried out an announced comprehensive inspection at Dr Lort and Partners on 14 December 2015.Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should/must make improvement are:

The practice should:

  • Review the security of the medicines arrangements at the post office prescription collection point.

  • Carry out a risk assessment of the medicines stored in the unlocked treatment room.

  • Carry out a risk assessment in relation to the Control of Substances Hazardous to Health.

The practice must:

  • Put in place suitable arrangements in place to track prescription stationery through the practice.

  • Ensure that prescription stationery is stored securely.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice