About the service:
Southern Healthcare Specialists is a home care service. At the time of our inspection it provided personal care services to two people in their own home. The service had been set up to allow them to live independently with complex needs related to their learning and physical disabilities.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
People’s experience of using this service:
People received a service that was safe, effective, caring, responsive and well led.
The service had the characteristics of a good service in all areas.
One person’s family member said they “could not be happier” with the service that had been developed from nothing in a short time.
There were detailed and individual assessments to guide staff to protect people from risks to their safety and wellbeing.
There were detailed and individual care plans to guide staff to support people according to their needs and choices.
Staff had developed caring relationships with people they supported.
People’s care and support was focused on them living as full and independent a life as possible.
The provider assessed and met people’s individual communication needs and responded quickly when people’s needs changed.
Rating at last inspection:
This was Southern Healthcare Specialists’ first inspection.
Why we inspected:
This was a routine comprehensive inspection carried out within our published timeframe for newly registered services.
We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.