We carried out a review of the data available to us about Belong at Home Warrington on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Belong at Home Warrington, you can give feedback on this service.
Belong at Home Warrington is a domiciliary care service providing support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, the service was supporting 10 people with personal care.
People’s experience of using this service and what we found
People told us they received safe and consistent care. There were sufficient numbers of staff employed and they had been recruited safely. Staff were aware of safeguarding procedures and how to raise any concerns they had. Risk to people had been assessed and measures were in place to reduce any identified risks.
People’s needs had been assessed before support commenced and this information was used to create detailed plans of care to ensure staff were aware of people’s needs and how they wanted to be supported. Staff were supported in their roles through a robust induction, regular training and ongoing supervisions. When needed, staff effectively met people’s nutritional needs and supported people to access healthcare services if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, caring and knew the people they supported well. People told us staff treated them with respect, protected their dignity and provided support in ways which promoted their independence. Records showed people were involved in their care and were given information to help them make decisions about the support they received.
People told us they received care that met their individual needs and was based on their preferences. Staff were aware of people’s individual communication needs and how best to interact with them. People were able to access regular activities at ‘The Venue’, one of the providers buildings that offered a range of services. Staff supported people to access these activities and trips if necessary.
People’s feedback regarding the quality of the service was very positive. Staff told us they enjoyed their roles and would recommend the company to others. Systems were in place to monitor the quality and safety of the service and the registered manager was fully aware of their responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was previously registered as part of Belong Warrington Care Village. The domiciliary part of the service registered independently, as Belong at Home Warrington on 16 August 2018 and this is the first inspection as a newly registered service.
Why we inspected
This inspection was undertaken in line with our inspection schedule for newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.