• Doctor
  • GP practice

Dr Plana & Partners Also known as Sherard Road Medical Centre

Overall: Good read more about inspection ratings

71 Sherard Road, Eltham, London, SE9 6ER (020) 8850 2120

Provided and run by:
Everest Health Partnership

Latest inspection summary

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Background to this inspection

Updated 17 August 2018

The practice operates from two sites in the London Borough of Greenwich. Its main site is located at 71 Sherard Road in Eltham; there is a second branch site at 115 Tudway Road in Kidbrooke. Dr Plana & Partners is one of 41 GP practices in the Greenwich Clinical Commissioning Group (CCG) area. There are 12,546 patients registered at the practice.

Dr Plana & Partners is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

The practice has a personal medical services (PMS) contract with the NHS and is signed up to a number of enhanced services (enhanced services require an enhanced level of service provision above what is normally required under the core GP contract). These enhanced services include dementia, improving online access, influenza and pneumococcal immunisations, minor surgery, patient participation, risk profiling and case management, rotavirus and shingles immunisation, services for violent patients, and unplanned admissions.

The practice has an above average population of patients aged from five to 59 years. Income deprivation levels affecting children and adults registered at the practice are above the national average. The clinical team includes three male GP partners, a female GP partner, two male salaried GPs, three female practice nurses, two female health care assistants and a pharmacist. The GPs provide a combined total of 39 fixed sessions per week. The clinical team is supported by a practice manager, three reception supervisors and 23 administrative/reception staff. The practice is a training practice for GP trainees.

The practice’s two sites are open from 8am to 6.30pm Monday to Friday. Extended hours are only provided at Sherard Road and are from 6.30pm to 7pm on Tuesdays, Wednesdays and Thursdays, and from 9am to 12pm on Saturdays. Appointments with the GPs are available from 9am to 12.30pm and from 1pm to 6.30pm Monday to Friday.

The premises at the two sites are arranged over two floors of purpose-built buildings. At the Sherard Road main site, there is a waiting area, a reception area, seven consulting rooms, a treatment room. There are two toilets on the ground floor. There is off-street car parking available. The practice’s entrance and toilet are wheelchair-accessible and there are baby changing facilities. At the Tudway Road branch there is a waiting area, a reception area, a patient toilet, a treatment room and four consulting rooms on the ground floor and are wheelchair accessible. The practice has opted out of providing out-of-hours (OOH) services. Patients needing urgent care out of normal hours are advised to contact the OOH number 111 which directs patients to a local contracted OOH service or Accident and Emergency, depending on the patient’s medical urgency.