We carried out a review of the data available to us about Complete Care Chesterfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Complete Care Chesterfield, you can give feedback on this service.
Complete Care Chesterfield is a domiciliary care provider providing personal care to 39 people at the time of the inspection. It provides personal care for people living in their own homes, so they can live as independently as possible.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner, staff knew how to support people safely, including the use of equipment to assist them to move. Staff were supported and trained to ensure they had the skills to support people effectively. They understood how to protect people from harm and were confident any concerns would be reported and investigated by the management team.
Where people received assistance to take medicines, records were kept so this was done safely. When people required assistance to eat or drink, the provider ensured this was planned to meet their preferences and their current assessed need. People had support when required, in order to liaise with healthcare professionals to ensure they remained well.
People had developed caring relationships with the staff who supported them. People were appreciative and spoke fondly of staff. The provider had developed good working relationships with other health and social care professionals to support the needs of people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to further monitor and drive improvement through auditing. People were involved in their assessment and care planning and asked for their feedback of the service. This helped to support the development of the service. There was a complaints procedure and any received were investigated and responded to.
This service was registered with us on 17/08/2018 and this is the first inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned full comprehensive inspection to ensure that the service was meeting the regulations of the Health and Social Care Act 2008 and CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.