Willington Dental Centre

Updated 8 April 2025

We carried out this announced on-site inspection on 29 April 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks.

Infection control procedures in place were effective.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Willington Dental Centre is in County Durham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms.At the time of our inspection, there was a total of 7 staff, of which there were 2 dentists, 4 dental nurses, 1 visiting staff member. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, and a receptionist.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 8 April 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included:

“Excellent service, Helpful and friendly reception staff, Dentist and assistant show respect and compassion and very high and consistent standard of care.”

“ Great service always on time.”

“Dentist is always tip top. Quick in getting appointments and treatment is brilliant. Can always rely on this dental practice.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.