The Care Quality Commission
  • Doctor
  • GP practice

The Nightingale Practice

Overall: Good read more about inspection ratings

10 Kenninghall Road, Clapton, London, E5 8BY (020) 8985 8388

Provided and run by:
The Nightingale Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Nightingale Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Nightingale Practice, you can give feedback on this service.

20 February 2020

During an annual regulatory review

We reviewed the information available to us about The Nightingale Practice on 20 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Nightingale Practice on 12 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Not all personnel files contained evidence that all staff had undergone all induction training.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • To provide information governance and health and safety training to all staff.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

6 January 2014

During a routine inspection

We spoke with a GP partner, the practice nurse, the assistant practitioner, the receptionists and the practice managers. We also spoke with five people who used the service and the chair of the practice's patient participation group.

The patients we spoke with said they were happy with the service. One patient said, "they know what they're talking about." Another patient told us about their positive experience of the referral process and also said, "the whole team is great. They don't rush you." Patients told us the staff were friendly and respected people's privacy. The practice had recently moved into a purpose built building which staff and patients liked. The environment was clean. There were appropriate arrangements in place to handle emergencies.

Staff received support for professional development. Staff told us they were well supported by their managers and the GP partners. We were told that the practice manager and doctors were approachable and always happy to discuss any issues.

The practice had a range of quality monitoring systems in place. The practice regularly asked patients for their views about the service and effectively involved the patient participation group. The practice team conducted audit and used performance data, incidents, comments and complaints to improve the quality and safety of care.