We carried out a review of the data available to us about Far Lane Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Far Lane Medical Centre, you can give feedback on this service.
This practice was previously inspected by the Care Quality Commission (CQC) in March 2016 and rated good with requires improvement for safe. Enforcement action was taken and requirement notices issued with regard to Regulation 12 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations. The link to this report can be found by selecting the ‘all reports’ link for Far Lane Medical Centre on our website at www.cqc.org.uk. A focused follow up inspection was programmed on 20 February 2017 to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was meeting legal requirements. The requirement notices had not been met so we scheduled a comprehensive inspection.
We carried out an announced comprehensive inspection at Far Lane Medical Centre on 26 April 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Ensure staff who perform chaperone duties at the branch site are trained for the role.
Encourage staff to report significant events and ensure lessons learned are communicated widely enough to support improvement.
Review the system for monitoring of cleaning schedules.
Review ways to identify carer’s and add them to the carer’s register to be able to offer them support.
Consider patient feedback regarding telephone access and implement the action plan for improvement as soon as practicable.
Monitor the system implemented to improve security and track blank prescription forms.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Far Lane Medical Centre and the branch site at Trafalgar House Medical Centre on 10 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvement are:
Ensure Patient Group Directives (PGDs) are signed by the authorising representative of the practice and by the health professional working under the direction to ensure safe management of medicines.
Carry out regular fire drills at the main site and the branch site.
Implement cleaning schedules for laundering of curtains and for daily cleaning of medical equipment used for patient care to record and monitor what cleaning had taken place.
Keep comprehensive recruitment files for all newly employed staff to include proof of identification, qualifications, references and registration with the professional body to ensure staff are of good character.
Ensure there is a process in place to check the registration of clinical staff on the professional body registers on a regular basis and keep documentation of these checks.
The areas where the provider should make improvement are:
The practice should follow safe recruitment procedures in line with national policy by completing a Disclosure and Barring Service (DBS) check for the nurse who was employed prior to the practice’s registration with CQC.
The practice should complete a risk assessment to assess the need to have a defibrillator on site to deal with medical emergencies.
The practice should consider implementing a second thermometer or calibrating the thermometer on the medical fridges monthly as per Public Health England guidance on safe storage of vaccines to ensure temperature readings are accurate.
The business continuity plan should be shared with staff and a hard copy made available to include contact details of utility suppliers and key staff members to support staff in an emergency.
The practice should consider patient feedback regarding telephone access to the practice.
Chief Inspector of General Practice
We found processes were in place to safeguard patients from the risks of abuse.
We conducted a tour of the premises and found it was clean and tidy. There were systems in place to reduce the risk and spread of infection.
We found staff were adequately supported because they received regular training sessions and an annual appraisal.
We found there were effective systems to regularly assess and monitor the quality of service that patients receive.